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Backpocket support

Before contacting support

  1. Open the affected project and refresh it.
  2. Check the inline sync state and the outbox for a specific error.
  3. Confirm that the selected repository, branch or folder still contains its backlog/ directory.
  4. For GitHub connections, confirm that the credential still has access to the selected repository.

If a task is read-only, check its frontmatter and section markers with the Backlog.md command-line tool. Backpocket refuses to write when those regions are ambiguous or malformed.

Contact

Use the contact form and choose the product-support option. Include:

  • the Backpocket version and platform;
  • the connection type: GitHub, clone or folder;
  • the action you attempted and the exact error shown; and
  • whether the problem affects one task, one project or every project.

Do not send access tokens, passwords, private repository contents or diagnostic exports unless support explicitly asks for a specific file and you have reviewed it first.

Privacy and diagnostics

Backpocket does not upload diagnostics automatically. If you choose to export a locally retained MetricKit report, it leaves the device only through the destination you select. See the privacy policy for details.